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Archive for April, 2009

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Do they think that ‘moment’ is worth to be forgotten?

It’s been 2 years since the Gardens of Fitna came to pass.

Do they think all those fitna & plot should be forgotten?

And both of them plot but every single shame were undone.

And those who thought were allies took the bait.

One ended a faithful friendship just for a single fitna.

Have they enough possessions to face the afterlife with their fitna deeds?

Indeed life has taught of who’s to be trusted with the soul, who are just mere friends and who are betrayers.

Forgiveness is theirs, compassion is none other than the traits of the Almighty.

For those who seek their Lord earns his forgiveness in the day of the next.

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Below is the typical answer given by government officers in charge should poor services be discovered by higher officials or ministers. My experience on this pattern of ‘typical answer’: when UM representatives complaint to Dato’ Mustapha Mohamed (Higher Education Minister at that time) on the water problem, when UPM students encountered food problems and reported directly to Biro Pengaduan Awam, Jabatan Perdana Menteri and during pre-MPPK.

So what is this typical answer all about? After pondering the pattern in a systematic manner it’s like this: put your shoes into someone in charge of a department and one day, someone discovered a problem and raised it up to your boss and it’s a complaint on your department services.

You, as the one in charge must make sure you get all the evidence to support your basis of saying that your department is not at fault, change it to a “misunderstanding occured” or the blame the public for your poor performance. It’s simply getting evidences from your “allied officers” and deny the facts from the evidences by making up a load of story.

As for me, it’s simple: Juz improve the God damn service!

It is so hard? beating around the bush there and here. Juz get down to work and improve it and from there you would get rewarded with job promotion. Simple equation: Your Department Perfomance Increase = Your Promotion Opportunity Increases.

Too defensive, I know it’s your periuk nasi but if you make it better for the rakyat, you would be rewarded in the future.

I’m not pointing my fingers to anyone, but it’s downright truth for those who have been dealing all this while with such a mindset.

A job well done to ministers! I see nowadays under Najib a lot of turun padang is being initiated. Hopefully it is being made often because MBWA technique is effective. Relying on reports from your subordinates are purely a conflict dilemma as the report is a conflict of officer’s independence as the officer relies on incentives and benefits from the report. (it must look good right?)

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So, enjoy the news from NST:

Link : http://www.nst.com.my/Current_News/NST/Sunday/NewsBreak/20090426162925/Article/index_html

HKL doctors allegedly caught ‘slacking’ on duty

KUALA LUMPUR, Sun (Update) :

Deputy Minister of Federal Territories Datuk M. Saravanan today “caught” two doctors at the Kuala Lumpur Hospital (HKL) emergency department reading newspapers and doing their own stuff instead of attending to more than 20 patients in pain waiting for treatment.

Saravanan made the shocking discovery at about 10.30am when he went to the hospital to visit a university student who was injured after he was knocked down by a car driven by his (Saravanan’s) driver.

“I, too, waited for a while for the girl to be treated and, realising that none of the patients were being called in by the doctors, I opened the door to the treatment room. I was shocked to find one doctor reading a newspaper and the other minding his own business and doing his own stuff.

“There were more than 20 patients outside waiting for treatment. This should not be the way doctors work. The patient should come first. Furthermore, it is an emergency unit, which is supposed to be fast in dispensing treatment,” the visibly irked Saravanan said.

The deputy minister said he reprimanded the doctors for their behaviour and demanded to see a superior who, he said, appeared after 30 minutes.
“After that, those waiting were promptly treated. Why couldn’t the doctors attend to the patients first? This should not be the way service at government hospitals is dispensed,” he said.

Prime Minister Datuk Seri Najib Tun Razak, in one of his surprise visits to the city centre yesterday, said he wanted front-line government establishments in the federal capital to improve their services to the people.

Saravanan said that though he had caught the doctors by chance, he would from now on make it a point to conduct surprise visits to departments under his ministry to ensure that front-line staff did their job of serving the people.

“This is an eye-opener. We, as leaders, just cannot afford to pay lip service and not check whether work is done by the front-line government servants. We have to go down (to the ground) to ensure that speedy solutions are found for the people’s problems.

“What more in this case where people are in pain and undergoing agony due to the pain. If they were not suffering, they would not have come to the emergency unit. This is a lesson for all hospitals. Please work for the people if you are in the civil service,” he said.

Meanwhile, HKL director Datuk Dr Zaininah Mohd Zain, in responding to Saravanan’s remarks, said the hospital would get details of the incident and if there was any element of irresponsibility, it would be the first to take the appropriate action.

She said the hospital’s investigation showed that there were only eight patients and 20 relatives and that none of the patients was in pain because “we practise holistic pain care service and pain (is assessed) as the fifth vital sign”.

“Our hardworking doctors are but human,” she said, adding that browsing a newspaper when there were no cases in his (doctor’s) room should not be interpreted as neglecting his responsibility.

“We do not condone lazy or irresponsible doctors but (having) understanding, caring and hardworking doctors is also our obligation,” she said in a text message to Bernama.

Dr Zaininah said the HKL Emergency Department was a very busy department that managed 550 cases per day and was served by six medical officers in every eight-hour shift (of three shifts per day) with one specialist, one consultant and one (supervising) senior consultant per day.

“The challenge of patient loads is ever increasing, up to 30 per cent due to the current economic crisis.

“Despite this situation, we have served well in a systematic manner with the triage system to sort out and manage cases according to priority,” she said.

Dr Zaininah said HKL would continue to evaluate, supervise and maintain a high quality of service but support and understanding from the public were crucial to sustaining a high standard of service continuously. — BERNAMA

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Well this definitely makes a good case study for my future management encounters. Period.

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